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Refund & Returns Policy

Returns & Refund Policy – Fofop Last updated: February 12, 2026

At Fofop, we want you to be fully satisfied with your purchase. However, if a product does not meet your expectations, you have the right to return or exchange it. Below you will find the clear rules of our return policy, fully compliant with Polish consumer law and Google Merchant Center standards.

Return policy summary:

  • Return window: 30 calendar days from the date you receive your shipment.
  • Product condition: The product must be unused, in its original packaging, with all tags attached.
  • Return shipping cost: Free of charge if the product is defective. If you return an item without giving a reason – the cost is borne by the Customer.
  • Restocking fee: $0 (no fees).
  • Refund time: Up to 7 business days from receipt of the returned shipment.

1. Right of withdrawal In accordance with EU regulations, you have the right to withdraw from the contract within 14 days. At Fofop, we voluntarily extend this period to 30 calendar days. This right applies to all orders fulfilled within Poland.

Customers in the United States: This return policy applies equally and in full to customers in the United States. The 14-day right of withdrawal described above arises under Polish/EU consumer law and continues to apply to our Polish customers; for customers in the United States, Fofop voluntarily offers the same commitment as its store policy – including the extended 30-calendar-day return window – so that the terms are identical in practice. Nothing in this policy limits any non-waivable rights a consumer may have under the laws of their state of residence.

2. Return conditions For a return to be accepted, the product must meet the following requirements:

  • It must be in undamaged condition (no signs of use).
  • It must have its original packaging and all labels.
  • It must not be a product excluded from returns (e.g. gift cards).

3. Return procedure step by step

  1. Notification: Write to us at info@byfofop.com, quoting your order number.
  2. Packing your parcel: Pack the product securely. Include a copy of your proof of purchase or your order number.
  3. Shipping: Before shipping your return, please contact our support team at info@byfofop.com to receive the correct returns address. Once you have received it, you can send the parcel with any courier or postal service to the address provided.

We recommend keeping your proof of postage.

4. Return shipping costs

  • Defective product or store error: If the product arrived damaged or we sent the wrong model, Fofop covers the full cost of the return shipment or sends a prepaid label.
  • Change of mind / Withdrawal: If you are returning the product because it does not meet your expectations (despite having no defects), the cost of sending the shipment back to our warehouse is borne by the Buyer.

5. No hidden fees Fofop does not charge any fees for processing a return or for restocking the product (no restocking fees). You will receive a refund of the full amount paid for the product.

6. Refunds After we receive and verify the condition of the product, the refund process will be completed within 7 business days. The funds will be returned using the same payment method you used for your purchase (refunds are issued in the currency and payment method of your original order; for US customers this means US dollars, USD).

7. Exchanges The fastest way to exchange an item is to return the current product and place a new order for the model or size you want. This way, your new order will be processed immediately.

8. Contact and support If you have any questions about your shipment or the return process, our Customer Service team is at your disposal:

    Customer service (Opening hours):

    • Monday – Friday: 09:00 – 18:00 (GMT+1)
    • Saturday and Sunday: 10:00 – 16:00 (GMT+1)