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FAQ

Shipping & Delivery

1. Do you offer free shipping? Yes, at Fofop we offer completely free delivery across Poland and the United States. The price shown next to the product is the final amount – we do not add any hidden transport or packaging costs.

2. Can I have my order delivered to a parcel locker? At the moment we deliver exclusively to the home or business address you provide. Shipping to parcel lockers, pickup points, or PO boxes is currently not available.

3. How long does delivery take? The total waiting time consists of two stages:

  • Order processing: 1–2 business days (for orders placed before 6:00 PM).
  • Shipping time: 5–7 business days. The total delivery time is usually 6–9 business days. All deliveries take place on business days (Monday – Friday).

4. How can I track my package? As soon as your order leaves our warehouse, you will receive a confirmation email with a tracking number (Track & Trace). With it, you can check the location of your shipment at any time.

5. Which courier companies do you work with? To ensure the highest quality of service, we work with leading courier companies such as DHL, which guarantee safe delivery of shipments in Poland and the United States.

6. What should I do if my package is lost? If the status of your shipment does not change for an extended period of time, please contact us at: info@byfofop.com. If the courier confirms that the package has been lost, we will immediately send you a new product or refund the full amount you paid.

Returns & Complaints

7. How can I return a product? At Fofop you have the right to return a product within 30 calendar days of the day you receive it. To start the process, email us at info@byfofop.com. Please remember that the returned item must be unused, in its original packaging, and with all tags attached.

8. When will I receive my refund? Refunds are issued within 7 business days of the moment your return shipment is received and successfully inspected at our warehouse. The money is refunded using the same payment method used to pay for the order.

9. Who covers the cost of return shipping?

  • Defective or damaged product: If the complaint is justified, Fofop covers the full cost of the return shipment.
  • Withdrawal from the purchase (change of mind): In the case of a standard return without giving a reason, the cost of sending the product back to our warehouse in Poland is borne by the Customer.

Payments & Security

10. Which payment methods do you accept? We offer only secure and trusted payment methods – all major credit cards are accepted:

  • Cards: Visa, Mastercard, Maestro, American Express (Amex).
  • Mobile: BLIK, Apple Pay, Google Pay.
  • Other: Shop Pay, PayPal.

11. In what currency are payments processed? All prices in our store and the entire checkout process are in US dollars (USD).

12. Is my data safe? Security is our priority. Our website is protected by an SSL certificate (128-bit encryption), which guarantees the confidentiality of your data. Your payment details are not stored on our servers, but are processed directly by certified payment providers.

Contact details

If you have any questions or simply want to get in touch with us, feel free to contact us via:

Customer service (Opening hours):

  • Monday – Friday: 09:00 – 18:00 (GMT+1)
  • Saturday & Sunday: 10:00 – 16:00 (GMT+1)